Question 1

What is Classtap?

Accepted Answer

Classtap is a fitness platform that allows you to book classes from some of the best studios in Qatar using one application. You can browse all available venues, classes, and see how many credits each session costs before signing up or purchasing a membership—unlike many other platforms. Just select and buy a membership that renews monthly (no contract or commitment—you can easily stop the renewal anytime from the app).

Upon purchasing a Classtap membership, you’ll immediately receive a number of credits each month to book classes like Spinning/Cycling, Pilates, Yoga, Boxing, HIIT, and more! You can also use your credits for open gym or day passes, which let you access a gym’s equipment and facilities—like weights, machines, and cardio areas to use on your own.

Get Started here. Still need help? Get in touch with us at hello@classtap.com or WhatsApp us at +974 6000 7621.

Question 2

Who can use Classtap?

Accepted Answer

Classtap is for everyone! Whether you are new to exercising and looking for the right workout, enjoy doing different fitness exercises or looking to supplement your existing workout - you will find what you are looking for on Classtap.

Ready to discover your next workout? Download Classtap now and let's get fit!

Question 3

What are the different ways to book a class?

Accepted Answer

Once you find a class you’d like to attend, you can simply click on the Book Class button from the class screen and then Confirm my booking button from the confirmation screen.

You can find classes in many different ways throughout our application:
Discover upcoming sessions from the home page.
Find classes run by specific studios from the studio page accessible from the home page.
Search for specific sessions by date, time, location, studio/gym or even category directly on the search page.

Question 4

What are the different memberships?

Accepted Answer

There are different memberships to suit your needs. After all we are all about flexibility! Each membership will give you a certain number of credits used towards booking the classes you like through the Classtap app. Generally the higher the membership tier the cheaper the credits become.

Question 5

Where can I use Classtap?

Accepted Answer

Classtap provides access to many locations across Qatar, and you can use your Classtap membership to book classes with any studio within our network!

You can browse a list of studios available in our network directly on the app. Additionally, you can search by activity and location to find any class, anywhere, anytime.

Classtap is always on the move and we're actively expanding our footprint. Keep an eye on our blog and social media pages for updates on new location launches so you can be the first to start moving with us.

Still need help? Get in touch with us.

Question 6

What are credits?

Accepted Answer

Credits are what you use to book directly through Classtap. These credits allow you to reserve a spot in the classes of your choosing. Please note that the number of credits needed to book varies from studio to studio.

Question 7

Can I roll over my unused credits to the next month?

Accepted Answer

Yes, you can roll over your unused credits to the next month, up to a maximum of one month's worth of credits, as long as your membership is active. If your membership is paused or canceled, rollover credits may expire. For more details, check our rollover policy on the membership page. Need help? Contact us at hello@classtap.com or WhatsApp us at +974 6000 7621. Our support team is available SUN-THU, 9:00 AM - 9:00 PM.

Question 8

What happens if I run out or don't have sufficient credits to book a class?

Accepted Answer

Don’t worry you can always book a class as long as you have a valid membership. In case you run out or have insufficient credits then we will charge you exactly the amount needed to book the class at the time of booking. E.g. you have 5 credits remaining and the class requires 15 credits then you will be charged one-time for 10 credits. Need help? Contact us at hello@classtap.com or WhatsApp us at +974 6000 7621. Our support team is available SUN-THU, 9:00 AM - 9:00 PM.

Question 9

Does my Classtap membership renew automatically?

Accepted Answer

Yes, Classtap operates on a monthly subscription basis that renews on the same day each month. Your membership starts immediately upon sign-up. You can stop the renewal or switch plans anytime. Lower membership changes apply to the next cycle, while higher membership changes are immediate. Credits from your previous plan roll over to your upgraded plan. Change your plan from the Membership section in the Classtap app. Need help? Contact us at hello@classtap.com or WhatsApp us at +974 6000 7621. Our support team is available SUN-THU, 9:00 AM - 9:00 PM.

Question 10

What happens if I am out of the country or can't exercise for a period of time?

Accepted Answer

We understand that sometimes life gets in the way which is why you can contact us at any point requesting to “Pause” your membership for a maximum period of 5 days per active month of membership.

Question 11

What does the Renew Date mean?

Accepted Answer

The Renew Date visible on your profile page is the first day of your next cycle. It also marks the end date of your current cycle. Once this date is reached, your payment method will be charged the renewal membership amount on this date and new credits will be credited to your account. Roll over policy will also trigger on this date so please make sure to use up your credits before this date.

Still need help? Get in touch with us.

Question 12

What are the benefits and costs of a Classtap membership?

Accepted Answer

Classtap offers various membership options to fit your needs. Benefits include discounted rates for classes at top studios in Qatar, the ability to adjust or stop auto-renewal anytime, and the option to roll over credits month to month. For detailed pricing, visit our membership page. Need help? Contact us at hello@classtap.com or WhatsApp us at +974 6000 7621. Our support team is available SUN-THU, 9:00 AM - 9:00 PM.

Question 13

Is the Classtap app available for download?

Accepted Answer

Yes, Classtap is available on both iOS and Android. Download the app to start booking classes. If you don’t see the Classtap app in your Google Play Store, we're working on integrating with more devices. Need help? Contact us at hello@classtap.com or WhatsApp us at +974 6000 7621. Our support team is available SUN-THU, 9:00 AM - 9:00 PM.

Question 14

Do you offer corporate membership rates?

Accepted Answer

We sure do! At Classtap, we partner with companies of all stages and sizes to help your employees change the way they exercise. Instead of giving your employees a standard gym membership, give them the opportunity to try out the best gyms and classes in Qatar.

For employees:

Seamless booking - One login, multiple studios/gyms
Curated classes - Carefully reviewed classes for everyone
Peer motivation - Book classes with co-workers & friends

For employers:

Customized marketing - Promotional tech, emails & more
Unique events - Support for kick-offs/employee challenges
Data reporting - Monthly reports on employee usage data
Dedicated account team - Personalized account support
Gossip-worthy perks - Stand apart from other companies

For more information, reach out to us by email to hello@classtap.com

Question 15

How can I reach Classtap customer support?

Accepted Answer

You can reach us via email at hello@classtap.com or WhatsApp at +974 6000 7621. Our support team is available SUN-THU, 9:00 AM - 9:00 PM. From the app: Log into the Classtap app, tap the Profile tab, tap Contact us, and send us a note using the on-screen form. For more information, visit our contact page.

Question 16

What should I bring to my fitness class?

Accepted Answer

Check the class session screen before confirming your booking for specific requirements. Generally, bring a water bottle, towel, and appropriate workout gear.

Question 17

How do I request to have my data deleted from Classtap?

Accepted Answer

You can request for personal data associated with your account to be deleted at any time from within the Classtap app. From the app: Log into the Classtap app, tap the Profile tab in the lower right-hand corner, tap Account, and click the Delete Account link from the bottom of the screen. Upon confirmation, we will permanently erase the personal data associated with your account. Please note, doing this will cancel any active membership you may currently have, and you will lose any credits remaining in your account. Once actioned, deletion is irreversible. For more information, please see our Privacy Policy.

Frequently asked questions